Frequently Asked Questions
Your guide to sustainable shopping and plastic-free living.
How is my order packaged for shipping?
We take zero-waste seriously. Your order is shipped using 100% plastic-free materials, including recycled cardboard boxes, paper tape, and compostable protective padding.
What is your return policy for eco-friendly products?
We offer a 30-day return policy for unused and unopened items in their original packaging. Due to hygiene reasons, certain personal care items like bamboo toothbrushes or menstrual cups cannot be returned.
Are your products truly plastic-free?
Yes, we vet every supplier to ensure that both the product and its retail packaging are free from plastic. We prioritize materials like glass, metal, bamboo, and FSC-certified paper.
Do you offer international shipping?
Currently, we ship to select countries to minimize our carbon footprint. Shipping rates and delivery times are calculated at checkout based on your location and package weight.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
How can I track my sustainable delivery?
Once your order is processed, you will receive an email with a tracking number. You can use this to monitor your package's journey from our warehouse to your doorstep.